Clients
The organisations we work with, and what they can expect when they bring us a communication problem.
Clients come to the Information Design Unit when information is not doing its job. Forms are hard to complete, guidance is hard to follow, or a brand experience feels disconnected from the service behind it.
We work as part of Enterprise IG, so a project can draw on branding, design and research expertise from one team.
A client review session where the team checks a service document page by page against the needs of its readers.
What working together involves
Each engagement begins with a shared understanding of the audience and the outcome. We keep clients informed at each stage so that decisions are made with full information.
- A clear statement of the problem before any work begins
- Regular reviews with the people responsible for the content
- Testing with real readers before anything is published
- A handover that explains how to maintain the work
Comparing two signage drafts side by side to decide which wording is quicker to understand.
Every client project is scoped to a specific audience and purpose. We do not begin design work until both are agreed in writing.
A printed route map reviewed with a client team, checking that each location and direction can be found quickly.
Where the work reaches
Enterprise IG operates from 22 offices worldwide, which allows our consultants to work close to the organisations they support. Details of our locations are available on the offices page.
A workshop table with printed material and sticky notes, used to gather client feedback on a draft.
To discuss a project, start with the contact page. If you would like to send a detailed brief, the forms page sets out what we need to know.